Monday CRM vs Freshsales

In today’s fast-paced business landscape, selecting the right customer relationship management (CRM) tool can make or break your sales performance. Two top contenders in the CRM space are Monday CRM and Freshsales. While both offer powerful features, they cater to different business needs and user preferences.

In this comprehensive comparison, we’ll examine Monday CRM and Freshsales across several key categories: ease of use, features, pricing, integration, and support, helping you determine which CRM is the better fit for your organization in 2025.

Overview of Monday CRM and Freshsales

What is Monday CRM?

Monday CRM is part of the broader Monday.com Work OS, a customizable project management platform. The CRM module is designed to help teams manage their sales pipelines, customer relationships, and workflows all in one place. It emphasizes visual project management and flexibility.

What is Freshsales?

Freshsales is a product by Freshworks, specifically tailored for sales teams. It’s a full-featured CRM with built-in automation, AI-powered insights, and multichannel communication. Freshsales focuses on accelerating sales and improving customer engagement with a user-friendly interface and robust functionality.

Ease of Use

Monday CRM: User-Friendly and Visual

Monday CRM excels in user-friendliness. Its drag-and-drop interface and highly visual boards make it easy for users to build workflows without technical expertise. Teams can personalize their pipelines and dashboards, which is particularly useful for non-traditional sales teams.

However, some users may find the sheer number of customization options overwhelming at first. Training and onboarding may be required to fully understand its potential.

Freshsales: Intuitive With Guided Workflows

Freshsales has a clean and intuitive layout geared toward traditional sales processes. It’s easy for new users to get started, especially salespeople who want a plug-and-play CRM with minimal setup. Built-in onboarding and tooltips guide users through common tasks.

Unlike Monday CRM, which offers broader project management tools, Freshsales is streamlined for sales, making it easier for teams focused solely on lead nurturing and deal closure.

Winner: Tie – Monday CRM offers better customization and flexibility, while Freshsales wins in terms of immediate usability for sales-specific functions.

Features Comparison

Monday CRM Key Features

Customizable pipelines and dashboards
Visual project and deal tracking
Automations and workflow builders
Email sync and tracking
Activity logs and task management
Mobile app support
Lead and contact management
Integration with other Monday.com products

Freshsales Key Features

AI-powered lead scoring (Freddy AI)
Built-in email and phone communication
Sales sequences and automation
Contact lifecycle stages
Deal pipeline management
Reporting and analytics dashboards
Mobile CRM capabilities
Native integrations with Freshworks suite (Freshdesk, Freshchat, etc.)

Winner: Freshsales – It has more depth in AI, built-in communication tools, and automation features tailored for sales teams.

Pricing Plans

Monday CRM Pricing (as of 2025)

Free – Up to 2 seats with basic features
Basic CRM – Starts at $10/user/month
Standard CRM – $14/user/month
Pro CRM – $24/user/month
Enterprise – Custom pricing

Each plan includes more automation, integrations, and advanced reporting at higher tiers.

Freshsales Pricing (as of 2025)

Free – For up to 3 users (basic CRM functionality)
Growth – $15/user/month
Pro – $39/user/month
Enterprise – $69/user/month

Freshsales also offers a 21-day free trial and discounts for annual payments.

Winner: Monday CRM – Monday CRM offers more competitive pricing for small to mid-sized teams, especially if you’re already using Monday.com for other purposes.

Integration and Customization

Monday CRM Integrations

Monday CRM supports over 50 native integrations, including:

Slack
Google Workspace
Microsoft Teams
Zoom
Salesforce
Mailchimp
Zapier for more automation

Customization is where Monday CRM shines. Users can build almost any workflow or CRM setup thanks to flexible boards, columns, and automation recipes.

Freshsales Integrations

Freshsales integrates natively with:

Freshdesk
Freshchat
Google Workspace
Outlook
Zapier
QuickBooks
Stripe
HubSpot (via Zapier)

While integration options are solid, they are more narrowly focused on sales tools rather than project or task management platforms.

Winner: Monday CRM – Its integration with broader project management tools and high customizability makes it a better choice for teams that need flexibility.

Automation and AI

Monday CRM Automation

Automation in Monday CRM is based on “if-this-then-that” logic, which users can customize for tasks such as:

Assigning tasks
Sending notifications
Changing status columns
Triggering emails or integrations

It’s simple to use but lacks advanced AI features.

Freshsales Automation and AI

Freshsales has a clear advantage with Freddy AI, which offers:

Predictive lead scoring
Deal insights
Smart email suggestions
Sales forecasting
Workflow recommendations

Sales teams can rely on automation to reduce manual work and make data-driven decisions.

Winner: Freshsales – The inclusion of AI-powered features makes it a strong contender for data-driven organizations.

Customer Support

Monday CRM Support

24/7 support via email and chat for paid plans
Knowledge base and community forum
Webinars and video tutorials
Dedicated customer success managers (Enterprise only)

Freshsales Support

24/5 live chat and email support
Phone support on higher plans
Extensive help center and webinars
Dedicated account manager on Enterprise plan

Winner: Tie – Both offer excellent support, though Freshsales provides more direct communication options for high-tier plans.

Ideal Use Cases

When to Choose Monday CRM

You’re already using Monday.com for project management
You need a flexible, customizable platform
You have a mixed team (marketing, sales, ops) needing a shared tool
You prefer visual workflows and dashboards

When to Choose Freshsales

You’re a traditional sales team looking for an all-in-one CRM
You want AI-powered insights and automation
You handle multichannel communication (email, phone, chat) in one place
You want a focused, ready-to-use sales pipeline

Conclusion: Monday CRM vs Freshsales – Which Should You Choose?

Choosing between Monday CRM and Freshsales ultimately depends on your team’s structure, goals, and existing tools.

Go with Monday CRM if you need a flexible, visual, and collaborative tool that can handle more than just sales. It’s great for growing businesses and cross-functional teams.
Choose Freshsales if you want a powerful, AI-driven CRM built specifically for sales teams that need deep insights, automation, and a complete communication suite.

Both platforms offer free versions and trials, so test them out to see which aligns better with your workflow.

Monday CRM vs Freshsales: A Detailed Comparison for 2025